At Spika, we are happy to offer you a refund or exchange for a change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:
Online (New Zealand): 28 days from date of delivery.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above time frames can be returned for an exchange or full refund subject to the following conditions:
Proof of purchase is accompanied with the returned merchandise;
The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Returns due to change of mind can be accepted via post ( at the cost of the customer ) or directly to our head office.
Any discounts received at the time of purchase will be carried over.
ONLINE CANCELLATIONS & ORDER AMENDMENTS
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
FAULTY, DAMAGED OR INCORRECTLY DESCRIBED ITEMS
When returning or exchanging a faulty, damaged or incorrectly described item, Spika will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Spika prior to sending goods back to us. Should you need further assistance regarding this process, please contact Spika https://spika.co.nz/contact.